FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, please don’t hesitate to contact us.

1. When will I receive my order?

Please allow 1-3 business days for order fulfillment and 5-9 business days for delivery within the continental US.  Please add an additional 3-4 business days for orders shipping to Alaska, Hawaii, and US territories. 

2. How can I place an order?

To place an order:

  1. Browse our website and select the items you wish to purchase.
  2. Click on the product for more details and choose the desired quantity.
  3. Click “Add to Cart” and proceed to checkout.
  4. Enter your shipping and payment information and complete your purchase.

3. Do you offer international shipping?

No, we currently do not offer international shipping at this time.

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment via email.

6. Can I change or cancel my order after it has been placed?

Orders are processed quickly, so changes or cancellations may not be possible once an order is confirmed. Please contact us as soon as possible if you need to make any adjustments.

7. What is your return and exchange policy?

We offer a 14-day return policy on most items. To be eligible for a return or exchange:

  • The item must be in its original condition and packaging.
  • Proof of purchase is required.

Items that are returned are subject to a 12% restocking fee. 

For detailed information, please visit our Return Policy Page.

8. What should I do if I received a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team immediately with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

9. How do I contact customer service?

You can reach our customer service team by:

10. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase gift cards on our Gift Cards Page.

11. How can I stay updated on new products and promotions?

To stay updated, sign up for our SMS, and follow us on IG @revisionarchive.

12. Do you have a physical store?

Currently, we operate online only. However, we are always looking to expand, so stay tuned for any updates!